Pošta, Telekomunikácie a Elektronický obchod - ročník 14.; číslo 1/2019
http://drepo.uniza.sk/xmlui/handle/hdluniza/79
1/20192024-03-29T09:20:28ZPošta, Telekomunikácie a Elektronický obchod - celé číslo 1/2019
http://drepo.uniza.sk/xmlui/handle/hdluniza/225
Pošta, Telekomunikácie a Elektronický obchod - celé číslo 1/2019
Celé číslo 1/2019, časopisu Pošta, Telekomunikácie a Elektronický obchod.
2019-01-01T00:00:00ZMANAŽMENT REKLAMÁCIÍ A SŤAŽNOSTÍ V ELEKTRONICKOM PODNIKANÍ
http://drepo.uniza.sk/xmlui/handle/hdluniza/224
MANAŽMENT REKLAMÁCIÍ A SŤAŽNOSTÍ V ELEKTRONICKOM PODNIKANÍ
Cyprichová, Milada; Rostášová, Mária
The paper deals with the often neglected topic, which is the management of
complaints and complaints, as a process of disseminating information aimed at identifying
and correcting various causes of customer dissatisfaction. This article provides a unique
answering and response methodology for unjustified complaints and complaints through
content analysis and recommendations to help employees correctly respond to unjustified
complaints and complaints so that communication results in satisfaction on both sides.
2019-01-01T00:00:00ZNÁKUPNÉ SPRÁVANIE DIGITÁLNEHO ZÁKAZNÍKA
http://drepo.uniza.sk/xmlui/handle/hdluniza/223
NÁKUPNÉ SPRÁVANIE DIGITÁLNEHO ZÁKAZNÍKA
Madleňáková, Lucia; Falatošová, Nikola
Online shopping behaviour is area which concerns more and more experts. They are
researching process of purchase decision but also what influences this decision. Knowledge
about customer and his behaviour is important for satisfying his needs the way he would
become permanent customer of the enterprise. This paper describes the results of primary
research online shopping behaviour of customers and provides conclusions in relation to the
identified risks and barriers.
2019-01-01T00:00:00ZANALÝZA MOŽNOSTÍ VYUŽITIA ZPL JAZYKA NA TVORBU VYBRANÝCH PREPRAVNÝCH ŠTÍTKOV
http://drepo.uniza.sk/xmlui/handle/hdluniza/222
ANALÝZA MOŽNOSTÍ VYUŽITIA ZPL JAZYKA NA TVORBU VYBRANÝCH PREPRAVNÝCH ŠTÍTKOV
Mojský, Viliam
The article deals with the design of transport labels using selected methods and
devices to print them. In the analysis, we investigated the possibilities of creating and printing
labels. At the end of the article, we used the results of the analysis to print transport label
using an RFID printer. The aim of the article is to provide background for further research
activities.
2019-01-01T00:00:00Z