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APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS
(Žilinská univerzita v Žiline, 2016)
This paper focuses on the critical criteria to quality (CTQ) of DHL Express
Slovakia services, which have to improve the quality of DHL services. Based on the primary
research facts about the quality of Domestic service, ...
OVEROVANIE DODRŽIAVANIA NORMY ČASOVEJ DOSTUPNOSTI UNIVERZÁLNEJ SLUŽBY A KOMPARÁCIA VÝSLEDKOV ZISŤOVANÍ USKUTOČNENÝCH V ROKOCH 2013, 2014 A 2016
(Žilinská univerzita v Žiline, 2016)
Time availability is one of the qualitative characteristics that are required for the
universal postal service. The article aims to use statistical methods to determine the
confidence interval for the average customer´s ...
SPOKOJNOSŤ ZÁKAZNÍKOV S VYBRANÝMI PARAMETRAMI KVALITY SLUŽIEB SLOVENSKEJ POŠTY, A. S.
(Žilinská univerzita v Žiline, 2018)
This article deals with the issue of customer satisfaction with the services of the
national postal operator in the Slovak Republic. The article compares two surveys of customer
satisfaction with the aim of pointing to ...
Defining Standardized Quality Level in Suburban Bus Transport
(University of Zilina, 2014)
The article deals with the possibilities of standardizing the quality level of suburban bus transport services.
The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed ...
Quality of service at airports
(University of Zilina, 2021)
At present, air transport is on the rise and with it are the airlines, airports and services they provide. Their quality is reflected in revenues as well as in the number of airlines using the airport. The aim of this paper ...
Quality of services provided by Boryspil airport
(University of Zilina, 2022)
The aim of the diploma thesis is to develop a proposal for the implementation of the SmartGate system to improve the passport control process in international passenger transport services at the Boryspil Airport. The ...