Jaculjaková, SimonaLaitkep, DominikŠtofková, Jana2020-05-132020-05-1320201336-8281http://drepo.uniza.sk/handle/hdluniza/67In general, the term quality can be characterized as an overall summary of the characteristics and features of a product or service that satisfies anticipated needs. At present, the emphasis is on analyzing the quality of electronic services. For this reason, this article is devoted to analyzing the quality of electronic services at the Citizen's Integrated Service Point. The aim of this article is to carry out primary research aimed at monitoring customer satisfaction with the quality of electronic services of the Integrated citizen serice point workplace in Žilina self-governing region.skhttp://creativecommons.org/licenses/by/4.0/Quality of electronic servicesQuality criteriaIntegrated citizen service pointWorking Paperhttps://doi.org/10.26552/pte.C.2020.1.3