Olšiaková, MiriamLoučanová, ErikaHešková, Simona2020-07-282020-07-2820191336-8281http://drepo.uniza.sk/handle/hdluniza/221The paper focuses on evaluating the satisfaction of customers with an Integrated service point provided by the Slovak Post as an innovation in the area of business development offering the access to electronic services of the state in one assisted place. The primary method was questioning. Based on our findings, we can see the positive acceptance of this market innovation by customers and high satisfaction with provided service.skhttp://creativecommons.org/licenses/by/4.0/InnovationIntegrated Service PointSurveyCustomer SatisfactionArticlehttps://doi.org/10.26552/pte.C.2019.1.4