Madleňáková, LuciaFanová, Jarmila2020-07-282020-07-2820181336-8281http://drepo.uniza.sk/handle/hdluniza/236The paper addresses the issue of providing information about the shipment in the distribution process. The goal of the contribution is to find out the level of satisfaction with the provision of information in the shipment tracking system of the selected postal operator. The reason for this is the increase in the volume of e-commerce items and the requirement to provide information on the movement of items is an absolute necessity. We used primary and secondary marketing research and statistical methods.skhttp://creativecommons.org/licenses/by/4.0/shipment tracking systemdistribution processTrack&TraceArticlehttps://doi.org/10.26552/pte.C.2018.2.4