Kováčiková, MartinaKováčová, Lenka2020-06-012020-06-0120151336-8281http://drepo.uniza.sk/handle/hdluniza/90The paper deals with the issue of process management, specifically focuses on the demonstration of processing the processes to the path diagrams. In the article, there is described through the path diagram process of recieving complaints and also there are proposed improvements of the process by creating a single Web Form for filing and automatic registration of complaints in the enterprise system of recorded complaintsskhttp://creativecommons.org/licenses/by/4.0/ProcessProcess MappingImprovement of business processesWorking Paperhttps://doi.org/10.26552/pte.C.2015.2.4