Chinoracký, Roman2020-07-282020-07-2820181336-8281http://drepo.uniza.sk/handle/hdluniza/239The first part of the article is dedicated to the analysis of selected CRM software. The second part of the article focuses on the main goal of this article which is choosing and designing the appropriate use of the CRM software for the selected company. The choice of a CRM software and the design of its appropriate use was made based on an analysis of the company’s internal environment and the analysis and comparation of selected CRM software.skhttp://creativecommons.org/licenses/by/4.0/Information systemsCustomer Relationship ManagementUsage of information systems for customer relationship managementArticlehttps://doi.org/10.26552/pte.C.2018.2.1