Gašperová, Lucia2020-06-032020-06-0320171336-8281http://drepo.uniza.sk/handle/hdluniza/111The contribution considers the quality diagnostic of the postal company Direct Parcel Distribution SK s.r.o. by applying FMEA method, which focuses on the analysis of failure and effect. Early detection of possible failures in the operating activities of the company can eliminate the formation of additional costs of their removal. The aim is to find out the risk level of failures formation in the process of parcel delivering and to propose recommendations for improving the process.skhttp://creativecommons.org/licenses/by/4.0/FMEA methodologyDeliveryDPDRisk Priority Number (RPN)Working Paperhttps://doi.org/10.26552/pte.C.2017.1.1