Kremeňová, IvetaFabuš, JurajMajchráková, Jana2020-05-132020-05-1320201336-8281http://drepo.uniza.sk/handle/hdluniza/63The article provides an overview of issues related to managerial communication in selected companies providing electronic services. It analyses elements of the communication process, defines individual barriers in managerial communication and points out their subsequent overcoming. As a part of secondary research, we compared internal communication tools and communication channels in several companies in Slovakia and abroad. We then evaluated the findings.skhttp://creativecommons.org/licenses/by/4.0/Managerial communicationInterpersonal communicationCommunication channelCustomer serviceCommunication toolsWorking Paperhttps://doi.org/10.26552/pte.C.2020.1.7