INTEGROVANÉ OBSLUŽNÉ MIESTO OBČANA AKO INOVÁCIA V OBLASTI ROZVOJA PODNIKANIA Z POHĽADU SPOKOJNOSTI ZÁKAZNÍKOV
Dátum
2019Vydavateľ
Žilinská univerzita v ŽilineJazyk
skAutor
Olšiaková, Miriam
Loučanová, Erika
Hešková, Simona
Metadáta
Zobraziť celý záznamAbstrakt
The paper focuses on evaluating the satisfaction of customers with an Integrated
service point provided by the Slovak Post as an innovation in the area of business
development offering the access to electronic services of the state in one assisted place. The
primary method was questioning. Based on our findings, we can see the positive acceptance
of this market innovation by customers and high satisfaction with provided service.