INTEGROVANÉ OBSLUŽNÉ MIESTO OBČANA AKO INOVÁCIA V OBLASTI ROZVOJA PODNIKANIA Z POHĽADU SPOKOJNOSTI ZÁKAZNÍKOV
Date
2019
Journal Title
Journal ISSN
Volume Title
Publisher
Žilinská univerzita v Žiline
Lang
sk
Abstract
The paper focuses on evaluating the satisfaction of customers with an Integrated
service point provided by the Slovak Post as an innovation in the area of business
development offering the access to electronic services of the state in one assisted place. The
primary method was questioning. Based on our findings, we can see the positive acceptance
of this market innovation by customers and high satisfaction with provided service.
Description
Keywords
Innovation, Integrated Service Point, Survey, Customer Satisfaction