MAPOVANIE PODNIKOVÝCH PROCESOV V POŠTOVOM PODNIKU
Date
2015Publisher
Žilinská univerzita v ŽilineLanguage
skAuthor
Kováčiková, Martina
Kováčová, Lenka
Metadata
Show full item recordAbstract
The paper deals with the issue of process management, specifically focuses on the
demonstration of processing the processes to the path diagrams. In the article, there is
described through the path diagram process of recieving complaints and also there are
proposed improvements of the process by creating a single Web Form for filing and automatic
registration of complaints in the enterprise system of recorded complaints