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APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS
(Žilinská univerzita v Žiline, 2016)
This paper focuses on the critical criteria to quality (CTQ) of DHL Express
Slovakia services, which have to improve the quality of DHL services. Based on the primary
research facts about the quality of Domestic service, ...
OVEROVANIE DODRŽIAVANIA NORMY ČASOVEJ DOSTUPNOSTI UNIVERZÁLNEJ SLUŽBY A KOMPARÁCIA VÝSLEDKOV ZISŤOVANÍ USKUTOČNENÝCH V ROKOCH 2013, 2014 A 2016
(Žilinská univerzita v Žiline, 2016)
Time availability is one of the qualitative characteristics that are required for the
universal postal service. The article aims to use statistical methods to determine the
confidence interval for the average customer´s ...