Prehliadanie Práce a štúdie - Vydanie 14 podľa autora "Buday, Adam"
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Social media as a tool for airline service quality assessment
Buday, Adam; Badánik, Benedikt (University of Žilina, 2023)Our study investigates the perception of service quality of 12 airlines by using a mixed-method approach that consists of numerical analysis of key performance indicators (KPIs) and qualitative examination of Twitter ...