Browsing by Author "Kováčová, Lenka"

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    MAPOVANIE PODNIKOVÝCH PROCESOV V POŠTOVOM PODNIKU
    (Žilinská univerzita v Žiline, 2015) Kováčiková, Martina; Kováčová, Lenka
    The paper deals with the issue of process management, specifically focuses on the demonstration of processing the processes to the path diagrams. In the article, there is described through the path diagram process of recieving complaints and also there are proposed improvements of the process by creating a single Web Form for filing and automatic registration of complaints in the enterprise system of recorded complaints