(Žilinská univerzita v Žiline, 2020) Jaculjaková, Simona; Laitkep, Dominik; Štofková, Jana
In general, the term quality can be characterized as an overall summary of the
characteristics and features of a product or service that satisfies anticipated needs. At present,
the emphasis is on analyzing the quality of electronic services. For this reason, this article is
devoted to analyzing the quality of electronic services at the Citizen's Integrated Service
Point. The aim of this article is to carry out primary research aimed at monitoring customer
satisfaction with the quality of electronic services of the Integrated citizen serice point
workplace in Žilina self-governing region.
