(University of Zilina, 2021) Koncová, Dominika; Kremeňová, Iveta
The article presents the testing of search engines and chatbots of postal operators of
the universal postal service within the European Union for the ability to search for key
phrases consisting of text. Based on the analysis, it was found that search engines as well as
chatbots were in many cases insufficiently designed and would need to be upgraded.
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