(Žilinská univerzita v Žiline, 2019) Olšiaková, Miriam; Loučanová, Erika; Hešková, Simona
The paper focuses on evaluating the satisfaction of customers with an Integrated
service point provided by the Slovak Post as an innovation in the area of business
development offering the access to electronic services of the state in one assisted place. The
primary method was questioning. Based on our findings, we can see the positive acceptance
of this market innovation by customers and high satisfaction with provided service.
