(University of Žilina, 2025) Valo, Sebastián; Rostáš, Ján
With the growing volume of air transport, airports are increasingly dependent on digital check-in systems and the availability of qualified personnel. System outages and staff shortages represent two key challenges that negatively affect the efficiency and fluency of the passenger handling process at airports. This article analyses the current situation at selected airports in Slovakia and the Czech republic, evaluates the causes and consequences of these issues, and proposes concrete solutions, including organizational, technical, and staffing measures. Research results, based on surveys and interviews, highlight the needed for greater airport preparedness for unexpected situations and emphasize the importance of technological modernization.
