(Žilinská univerzita v Žiline, 2018) Madleňáková, Lucia; Fanová, Jarmila
The paper addresses the issue of providing information about the shipment in the
distribution process. The goal of the contribution is to find out the level of satisfaction with
the provision of information in the shipment tracking system of the selected postal operator.
The reason for this is the increase in the volume of e-commerce items and the requirement to
provide information on the movement of items is an absolute necessity. We used primary and
secondary marketing research and statistical methods.
