Žilinská univerzita v Žiline

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Author: search.filters.author.Štofková, Jana

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    SLUŽBY E-GOVERNMENTU U NÁRODNÉHO POŠTOVÉHO OPERÁTORA V SLOVENSKEJ REPUBLIKE
    (Žilinská univerzita v Žiline, 2018) Jaculjaková, Simona; Štofková, Jana
    This article is devoted to e-Government issues in terms of Slovak Post. This article disassembles the Integrated Service Point and the e-Stamp, Payment System services, according to the terms of business of Slovak Post. Subsequently, this article focuses on the new service of the Integrated Citizen Service Workspace, which we can see as a new e-Government approach at Slovak Post.
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    KOOPERAČNÝ MANAŽMENT A VÝSKUM MOŽNOSTÍ VYTVÁRANIA KLASTROV
    (Žilinská univerzita v Žiline, 2018) Štofková, Zuzana; Štofková, Jana
    Competitiveness, cooperation and innovation make it possible to multiply the potential of small and medium-sized enterprises. Following the implementation of cooperative management research as an effective approach to gain competitive advantage from clusters, we focused on the implementation of innovative solutions and quality management. The paper presents the results of the survey of advantages and disadvantages of cluster business.
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    KVALITA ELEKTRONICKÝCH SLUŽIEB POSKYTOVANÝCH NÁRODNÝM POŠTOVÝM OPERÁTOROM V KONTEXTE ROZVOJA DIGITÁLNEJ EKONOMIKY
    (Žilinská univerzita v Žiline, 2020) Jaculjaková, Simona; Laitkep, Dominik; Štofková, Jana
    In general, the term quality can be characterized as an overall summary of the characteristics and features of a product or service that satisfies anticipated needs. At present, the emphasis is on analyzing the quality of electronic services. For this reason, this article is devoted to analyzing the quality of electronic services at the Citizen's Integrated Service Point. The aim of this article is to carry out primary research aimed at monitoring customer satisfaction with the quality of electronic services of the Integrated citizen serice point workplace in Žilina self-governing region.