Žilinská univerzita v Žiline

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Author: search.filters.author.Buday, Adam

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    Social media as a tool for airline service quality assessment
    (University of Žilina, 2023) Buday, Adam; Badánik, Benedikt
    Our study investigates the perception of service quality of 12 airlines by using a mixed-method approach that consists of numerical analysis of key performance indicators (KPIs) and qualitative examination of Twitter customer service. Our findings reveal that Twitter is the most popular social media platform in the airline industry, with U.S.-based airlines being the most active. The analysis of customer feedback on Twitter showed noticeable differences between full-service and low-cost carriers, with the former receiving more complaints regarding booking and in-flightservice quality, and the latter receiving more complaints regarding delayed or cancelled flights and poor customer service. Overall, our research provides valuable insights into the significance of social media as a tool for promotional activities and customer service, while highlighting common issues in service quality perception by airline customers.
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    Use of artificial intelligence in unmanned aerial vehlice industry
    (University of Zilina, 2021) Buday, Adam; Ažaltovič, Viliam
    The aim of this paper is the analysis of the contemporary state of implementation of artificial intelligence in the area of unmanned aerial vehicles (UAV), and a proposal of further use of artificial intelligence systems in this area in the future. We analyse three essential areas in which artificial intelligence systems are currently being implemented to some extend – path following, object detection and tracking, and anti—collision systems. In each mentioned area we apply different solution methods, technical requirements, but also advantages and disadvantages of those solutions. We present an overview of artificial intelligence as a scientific branch. Finally, we present an overview of how artificial intelligence in the field of UAV could be implemented in the future, based on an analysis of the current state and direction of research and development in the present. We describe the possibilities of use artificial intelligence systems in two areas that are currently receiving the most attention at concept level, namely the flight of autonomous UAV swarms and the improvement of communication and data exchange between individual UAVs using artificial intelligence.