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APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS
(Žilinská univerzita v Žiline, 2016)
This paper focuses on the critical criteria to quality (CTQ) of DHL Express
Slovakia services, which have to improve the quality of DHL services. Based on the primary
research facts about the quality of Domestic service, ...