Browsing Pošta, Telekomunikácie a Elektronický obchod by Subject "quality"
Now showing items 1-3 of 3
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APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS
(Žilinská univerzita v Žiline, 2016)This paper focuses on the critical criteria to quality (CTQ) of DHL Express Slovakia services, which have to improve the quality of DHL services. Based on the primary research facts about the quality of Domestic service, ... -
OVEROVANIE DODRŽIAVANIA NORMY ČASOVEJ DOSTUPNOSTI UNIVERZÁLNEJ SLUŽBY A KOMPARÁCIA VÝSLEDKOV ZISŤOVANÍ USKUTOČNENÝCH V ROKOCH 2013, 2014 A 2016
(Žilinská univerzita v Žiline, 2016)Time availability is one of the qualitative characteristics that are required for the universal postal service. The article aims to use statistical methods to determine the confidence interval for the average customer´s ... -
SPOKOJNOSŤ ZÁKAZNÍKOV S VYBRANÝMI PARAMETRAMI KVALITY SLUŽIEB SLOVENSKEJ POŠTY, A. S.
(Žilinská univerzita v Žiline, 2018)This article deals with the issue of customer satisfaction with the services of the national postal operator in the Slovak Republic. The article compares two surveys of customer satisfaction with the aim of pointing to ...