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APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS

dc.contributor.authorMožuchová, Lucia
dc.contributor.authorObermajerová, Denisa
dc.date.accessioned2020-06-02T08:36:23Z
dc.date.available2020-06-02T08:36:23Z
dc.date.issued2016
dc.identifier.issn1336-8281
dc.identifier.urihttp://drepo.uniza.sk/handle/hdluniza/96
dc.description.abstractThis paper focuses on the critical criteria to quality (CTQ) of DHL Express Slovakia services, which have to improve the quality of DHL services. Based on the primary research facts about the quality of Domestic service, which customers apperceive, were assembled. The aim of paper is to propose the practical application of CTQ method in terms of postal operator DHL Express.en_US
dc.language.isosken_US
dc.publisherŽilinská univerzita v Žilineen_US
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectqualityen_US
dc.subjectcritical to qualityen_US
dc.subjectpostal operatoren_US
dc.subjectCTQ treeen_US
dc.titleAPLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESSen_US
dc.typeWorking Paperen_US
dc.identifier.doihttps://doi.org/10.26552/pte.C.2016.1.5


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