Cost Analysis of Queuing System of Postal Office

dc.contributor.authorĎutková, Silvia
dc.contributor.authorHoštáková, Dominika
dc.contributor.authorTurská, Stanislava
dc.contributor.authorKurotová, Jana
dc.contributor.authorDroźdiel, Paweł
dc.date.accessioned2020-11-13T12:23:37Z
dc.date.available2020-11-13T12:23:37Z
dc.date.issued2019
dc.description.abstractThe paper displays cost analysis of queuing system of particular post office. The selected Post Office is Zilina 1 Post Office in Slovakia. Post office Zilina 1 provides service to almost 4 000 companies and 13 559 households. [1] This paper considers two types of costs. There are costs of services which are associated with increasing or decreasing system capacity. Additional costs are the costs of rejected customers which are costs associated with deciding customers to leave the post office. Aim of this article to indicate the methodology of costs allocation of queuing system of post office and display the costs calculation method of rejected customers. Primary research using the questionnaire and the simulation method proved to be an appropriate tool in this analysis. The results of this paper show the need to take into account the substitutability of the individual services provided at the post office and the repeated arrival of the rejected customer. In the case that a rejected customer requests a service provided also by other postal operators, the post office can deal with loss of customer.en_US
dc.identifier.doihttps://doi.org/10.26552/tac.C.2019.1.3
dc.identifier.issn1339-5130
dc.identifier.urihttp://drepo.uniza.sk/handle/hdluniza/362
dc.language.isoenen_US
dc.publisherUniversity of Zilinaen_US
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectcosts of rejected customersen_US
dc.subjectservice costsen_US
dc.subjectsimulationen_US
dc.subjectquestionnaireen_US
dc.subjectcost modelen_US
dc.titleCost Analysis of Queuing System of Postal Officeen_US
dc.typeArticleen_US

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