Quality of service at airports

dc.contributor.author	Proft, Branislav
dc.contributor.author	Badánik, Benedikt
dc.date.accessioned	2021-06-23T07:16:33Z
dc.date.available	2021-06-23T07:16:33Z
dc.date.issued	2021
dc.description.abstract	At present, air transport is on the rise and with it are the airlines, airports and services they provide. Their quality is reflected in revenues as well as in the number of airlines using the airport. The aim of this paper is to evaluate what services are offered to individual airport customers, how to evaluate customer satisfaction with services and the last chapter focuses on evaluating the quality of services offered to airlines and crew, where a method of evaluating services provided by airports from the airlines based on an analysis of current ways of measuring the quality of these services. Finally, possible service improvements are described, which could streamline the operation of the airport.	en_US
dc.identifier.doi	https://doi.org/10.26552/pas.Z.2021.2.34
dc.identifier.uri	http://drepo.uniza.sk/handle/hdluniza/465
dc.language.iso	sk	en_US
dc.publisher	University of Zilina	en_US
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/
dc.subject	airport	en_US
dc.subject	services	en_US
dc.subject	quality	en_US
dc.title	Quality of service at airports	en_US
dc.type	Conference paper	en_US

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