Quality of service at airports

dc.contributor.authorProft, Branislav
dc.contributor.authorBadánik, Benedikt
dc.date.accessioned2021-06-23T07:16:33Z
dc.date.available2021-06-23T07:16:33Z
dc.date.issued2021
dc.description.abstractAt present, air transport is on the rise and with it are the airlines, airports and services they provide. Their quality is reflected in revenues as well as in the number of airlines using the airport. The aim of this paper is to evaluate what services are offered to individual airport customers, how to evaluate customer satisfaction with services and the last chapter focuses on evaluating the quality of services offered to airlines and crew, where a method of evaluating services provided by airports from the airlines based on an analysis of current ways of measuring the quality of these services. Finally, possible service improvements are described, which could streamline the operation of the airport.en_US
dc.identifier.doihttps://doi.org/10.26552/pas.Z.2021.2.34
dc.identifier.urihttp://drepo.uniza.sk/handle/hdluniza/465
dc.language.isosken_US
dc.publisherUniversity of Zilinaen_US
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectairporten_US
dc.subjectservicesen_US
dc.subjectqualityen_US
dc.titleQuality of service at airportsen_US
dc.typeConference paperen_US

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