KVALITA ELEKTRONICKÝCH SLUŽIEB POSKYTOVANÝCH NÁRODNÝM POŠTOVÝM OPERÁTOROM V KONTEXTE ROZVOJA DIGITÁLNEJ EKONOMIKY

dc.contributor.author	Jaculjaková, Simona
dc.contributor.author	Laitkep, Dominik
dc.contributor.author	Štofková, Jana
dc.date.accessioned	2020-05-13T09:16:43Z
dc.date.available	2020-05-13T09:16:43Z
dc.date.issued	2020
dc.description.abstract	In general, the term quality can be characterized as an overall summary of the characteristics and features of a product or service that satisfies anticipated needs. At present, the emphasis is on analyzing the quality of electronic services. For this reason, this article is devoted to analyzing the quality of electronic services at the Citizen's Integrated Service Point. The aim of this article is to carry out primary research aimed at monitoring customer satisfaction with the quality of electronic services of the Integrated citizen serice point workplace in Žilina self-governing region.	en_US
dc.identifier.doi	https://doi.org/10.26552/pte.C.2020.1.3
dc.identifier.issn	1336-8281
dc.identifier.uri	http://drepo.uniza.sk/handle/hdluniza/67
dc.language.iso	sk	en_US
dc.publisher	Žilinská univerzita v Žiline	en_US
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/
dc.subject	Quality of electronic services	en_US
dc.subject	Quality criteria	en_US
dc.subject	Integrated citizen service point	en_US
dc.title	KVALITA ELEKTRONICKÝCH SLUŽIEB POSKYTOVANÝCH NÁRODNÝM POŠTOVÝM OPERÁTOROM V KONTEXTE ROZVOJA DIGITÁLNEJ EKONOMIKY	en_US
dc.type	Working Paper	en_US

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