APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS
Date
2016
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Žilinská univerzita v Žiline
Lang
sk
Abstract
This paper focuses on the critical criteria to quality (CTQ) of DHL Express
Slovakia services, which have to improve the quality of DHL services. Based on the primary
research facts about the quality of Domestic service, which customers apperceive, were
assembled. The aim of paper is to propose the practical application of CTQ method in terms
of postal operator DHL Express.
Description
Keywords
quality, critical to quality, postal operator, CTQ tree