HODNOTENIE SPOKOJNOSTI ZÁKAZNÍKOV S POŠTOVÝMI SLUŽBAMI V OKRESE DOLNÝ KUBÍN

dc.contributor.authorPaďourová, Anna
dc.contributor.authorHanulík, Ján
dc.date.accessioned2020-07-28T08:48:35Z
dc.date.available2020-07-28T08:48:35Z
dc.date.issued2019
dc.description.abstractNowadays, the term quality is an important and crucial aspect for every business entity in all sectors, including postal services. In the long term, the main aspect focuses on the quality of the provided services, that aim to satisfy the customer's needs in the highest quality and in the shortest time. Therefore, the competitiveness of companies is a crucial factor for keeping existing and acquiring new customers. A customer satisfaction survey in the field of the services and quality of goods provided by the company seems to be a reliable method of keeping customers and being competitive in the product and service market.en_US
dc.identifier.doihttps://doi.org/10.26552/pte.C.2019.1.5
dc.identifier.issn1336-8281
dc.identifier.urihttp://drepo.uniza.sk/handle/hdluniza/220
dc.language.isosken_US
dc.publisherŽilinská univerzita v Žilineen_US
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectCustomersen_US
dc.subjectcustomer satisfactionen_US
dc.subjectqualitaen_US
dc.subjectproducten_US
dc.subjectservice marketen_US
dc.titleHODNOTENIE SPOKOJNOSTI ZÁKAZNÍKOV S POŠTOVÝMI SLUŽBAMI V OKRESE DOLNÝ KUBÍNen_US
dc.typeArticleen_US

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