Compensation schemes for passengers in the context of overbooking in selected countries (regions) of the world

Abstract

The work deals with the overbooking as a tool for increasing the revenue of air carriers, the history of its origin and its use in the business model of an air carrier. It describes incidents associated with the application of this tool in relation to passengers and public opinion about air carriers. It also analyzes compensation schemes for passengers in selected countries of the world in the event of denied boarding or voluntarily surrendered a reservation. The research consists of the analysis and evaluation of online information on passenger rights in the context of overbooking that airlines provide to passengers on their websites. In addition, the work makes proposals and recommendations for the amendment of compensation schemes and for increasing the transparency of online information at Slovak and Czech airlines.