SPOKOJNOSŤ ZÁKAZNÍKOV S VYBRANÝMI PARAMETRAMI KVALITY SLUŽIEB SLOVENSKEJ POŠTY, A. S.

Abstract

This article deals with the issue of customer satisfaction with the services of the national postal operator in the Slovak Republic. The article compares two surveys of customer satisfaction with the aim of pointing to differences in the perception of the quality of postal services between ordinary and corporate customers. Finally, the article illustrates the differences in the perception of the importance of selected quality criteria of the postal services and the satisfaction assessment between these two types of customers.