Vplyv pandémie na kvalitu služieb poskytovaných na letisku

Abstract

To keep pace with the rapid evolution of airports, it is essential to integrate multiple systems and smart solutions within the airport. However, the integration of such technology requires significant time, patience, and financial investment. The focus of this paper is on the quality of airport services in the aftermath of the pandemic. The pandemic has provided an opportunity for many airports to adopt smart technologies and solutions, which promote safety and provide passengers with a seamless, contactless experience. The objective of this study is to evaluate the current state of airport services following the pandemic by conducting primary research among airport passengers.