Customer requirements for airport mobile applications

dc.contributor.authorKováčiková, Kristína
dc.contributor.authorMaterna, Matúš
dc.contributor.authorBaláž, Martin
dc.date.accessioned2022-06-30T04:57:42Z
dc.date.available2022-06-30T04:57:42Z
dc.date.issued2021
dc.description.abstractDigital technologies are increasingly entering into the day-to-day life of everyone. It is possible to observe it in every area, and air transport is no exception. In the context of the digital transformation of air transport, the potential is tremendous, and enterprises in air transport are being forced to constantly introduce new digital technologies to keep up with the competition. The significant trend now is to carry all the information in the pocket - in the smartphone. Many airports around the world are introducing digital technologies into all processes in the airport environment, including the implementation of a mobile application. Competent representatives of many airports have understood that the introduction of modern services can motivate passengers to make more use of the airport and help increase attractiveness and improve the perception of the airport. The aim of this scientific article is to identify requirements of passengers and their expectations from the airport mobile application.en_US
dc.identifier.doihttps://doi.org/10.26552/aer.C.2021.2.1
dc.identifier.issn1338-8215
dc.identifier.urihttp://drepo.uniza.sk/handle/hdluniza/706
dc.language.isoenen_US
dc.publisherUniversity of Zilinaen_US
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectairporten_US
dc.subjectmobile applicationen_US
dc.subjectdigital transformationen_US
dc.subjectcustomer requirementsen_US
dc.subjectsmart solutionsen_US
dc.subjectairport operationsen_US
dc.titleCustomer requirements for airport mobile applicationsen_US
dc.typeArticleen_US

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