Browsing by Author "Obermajerová, Denisa"

Filter results by typing the first few letters
Now showing 1 - 1 of 1
  • Thumbnail Image
    Item
    APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS
    (Žilinská univerzita v Žiline, 2016) Možuchová, Lucia; Obermajerová, Denisa
    This paper focuses on the critical criteria to quality (CTQ) of DHL Express Slovakia services, which have to improve the quality of DHL services. Based on the primary research facts about the quality of Domestic service, which customers apperceive, were assembled. The aim of paper is to propose the practical application of CTQ method in terms of postal operator DHL Express.