(Žilinská univerzita v Žiline, 2016) Možuchová, Lucia; Obermajerová, Denisa
This paper focuses on the critical criteria to quality (CTQ) of DHL Express
Slovakia services, which have to improve the quality of DHL services. Based on the primary
research facts about the quality of Domestic service, which customers apperceive, were
assembled. The aim of paper is to propose the practical application of CTQ method in terms
of postal operator DHL Express.
