(Žilinská univerzita v Žiline, 2018) Achimská, Veronika
This article deals with the issue of customer satisfaction with the services of the
national postal operator in the Slovak Republic. The article compares two surveys of customer
satisfaction with the aim of pointing to differences in the perception of the quality of postal
services between ordinary and corporate customers. Finally, the article illustrates the
differences in the perception of the importance of selected quality criteria of the postal
services and the satisfaction assessment between these two types of customers.
