Show simple item record

dc.contributor.authorCyprichová, Milada
dc.contributor.authorRostášová, Mária
dc.date.accessioned2020-07-28T09:44:26Z
dc.date.available2020-07-28T09:44:26Z
dc.date.issued2019
dc.identifier.issn1336-8281
dc.identifier.urihttp://drepo.uniza.sk/handle/hdluniza/224
dc.description.abstractThe paper deals with the often neglected topic, which is the management of complaints and complaints, as a process of disseminating information aimed at identifying and correcting various causes of customer dissatisfaction. This article provides a unique answering and response methodology for unjustified complaints and complaints through content analysis and recommendations to help employees correctly respond to unjustified complaints and complaints so that communication results in satisfaction on both sides.en_US
dc.language.isosken_US
dc.publisherŽilinská univerzita v Žilineen_US
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectcomplaintsen_US
dc.subjectcustomer dissatisfactionen_US
dc.subjectcontent analysisen_US
dc.titleMANAŽMENT REKLAMÁCIÍ A SŤAŽNOSTÍ V ELEKTRONICKOM PODNIKANÍen_US
dc.typeArticleen_US
dc.identifier.doihttps://doi.org/10.26552/pte.C.2019.1.1


Files in this item

Thumbnail

This item appears in the following Collection(s)

Show simple item record

http://creativecommons.org/licenses/by/4.0/
Except where otherwise noted, this item's license is described as http://creativecommons.org/licenses/by/4.0/