Browsing Pošta, Telekomunikácie a Elektronický obchod - ročník 14.; číslo 1/2019 by Title
Now showing items 2-6 of 6
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HODNOTENIE SPOKOJNOSTI ZÁKAZNÍKOV S POŠTOVÝMI SLUŽBAMI V OKRESE DOLNÝ KUBÍN
(Žilinská univerzita v Žiline, 2019)Nowadays, the term quality is an important and crucial aspect for every business entity in all sectors, including postal services. In the long term, the main aspect focuses on the quality of the provided services, that ... -
INTEGROVANÉ OBSLUŽNÉ MIESTO OBČANA AKO INOVÁCIA V OBLASTI ROZVOJA PODNIKANIA Z POHĽADU SPOKOJNOSTI ZÁKAZNÍKOV
(Žilinská univerzita v Žiline, 2019)The paper focuses on evaluating the satisfaction of customers with an Integrated service point provided by the Slovak Post as an innovation in the area of business development offering the access to electronic services ... -
MANAŽMENT REKLAMÁCIÍ A SŤAŽNOSTÍ V ELEKTRONICKOM PODNIKANÍ
(Žilinská univerzita v Žiline, 2019)The paper deals with the often neglected topic, which is the management of complaints and complaints, as a process of disseminating information aimed at identifying and correcting various causes of customer dissatisfaction. ... -
NÁKUPNÉ SPRÁVANIE DIGITÁLNEHO ZÁKAZNÍKA
(Žilinská univerzita v Žiline, 2019)Online shopping behaviour is area which concerns more and more experts. They are researching process of purchase decision but also what influences this decision. Knowledge about customer and his behaviour is important ... -
Pošta, Telekomunikácie a Elektronický obchod - celé číslo 1/2019
(Žilinská univerzita v Žiline, 2019)Celé číslo 1/2019, časopisu Pošta, Telekomunikácie a Elektronický obchod.