Práva cestujúcich so špecifickými potrebami

Abstract

This paper is focused on the rights of passengers with specific needs in air transport. The paper analyzes the legislative framework for the protection of these types of passengers and identifies the main challenges in the implementation process. There are described international and European regulations, with particular attention given to the rights of people with disabilities and people with reduced mobility and practice procedures at the M. R. Štefánik Airport in Bratislava and other selected airports. As a result of the research were identified the deficiencies in infrastructure, assistance services, and passenger awareness at M. R. Štefánik Airport in Bratislava and the proposal for improvements in accessibility and the quality of services for this group of passengers was prepared. The results of the analysis highlight the need for modernization of the existing system and the implementation of new proposals to enhance and ensure the safety of travel for all passengers.