OVEROVANIE DODRŽIAVANIA NORMY ČASOVEJ DOSTUPNOSTI UNIVERZÁLNEJ SLUŽBY A KOMPARÁCIA VÝSLEDKOV ZISŤOVANÍ USKUTOČNENÝCH V ROKOCH 2013, 2014 A 2016
| dc.contributor.author | Košťálová, Alena | |
| dc.date.accessioned | 2020-06-03T07:15:00Z | |
| dc.date.available | 2020-06-03T07:15:00Z | |
| dc.date.issued | 2016 | |
| dc.description.abstract | Time availability is one of the qualitative characteristics that are required for the universal postal service. The article aims to use statistical methods to determine the confidence interval for the average customer´s waiting time at the postal counter and the verification of compliance with the standards of the time availability of postal services specified in the “Requirements for the quality of postal services”. | en_US |
| dc.identifier.doi | https://doi.org/10.26552/pte.C.2016.2.1 | |
| dc.identifier.issn | 1336-8281 | |
| dc.identifier.uri | http://drepo.uniza.sk/handle/hdluniza/104 | |
| dc.language.iso | sk | en_US |
| dc.publisher | Žilinská univerzita v Žiline | en_US |
| dc.rights.uri | http://creativecommons.org/licenses/by/4.0/ | |
| dc.subject | universal postal service | en_US |
| dc.subject | quality | en_US |
| dc.subject | requirements for the quality of postal services | en_US |
| dc.subject | time availability | en_US |
| dc.subject | confidence interval | en_US |
| dc.title | OVEROVANIE DODRŽIAVANIA NORMY ČASOVEJ DOSTUPNOSTI UNIVERZÁLNEJ SLUŽBY A KOMPARÁCIA VÝSLEDKOV ZISŤOVANÍ USKUTOČNENÝCH V ROKOCH 2013, 2014 A 2016 | en_US |
| dc.type | Working Paper | en_US |
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