Univerzitná knižnica - Vedecké odborné časopisy

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SPOKOJNOSŤ ZÁKAZNÍKOV S VYBRANÝMI PARAMETRAMI KVALITY SLUŽIEB SLOVENSKEJ POŠTY, A. S.
(Žilinská univerzita v Žiline, 2018) Achimská, Veronika
This article deals with the issue of customer satisfaction with the services of the national postal operator in the Slovak Republic. The article compares two surveys of customer satisfaction with the aim of pointing to differences in the perception of the quality of postal services between ordinary and corporate customers. Finally, the article illustrates the differences in the perception of the importance of selected quality criteria of the postal services and the satisfaction assessment between these two types of customers.
HODNOTENIE SPOKOJNOSTI ZÁKAZNÍKOV S POŠTOVÝMI SLUŽBAMI V OKRESE DOLNÝ KUBÍN
(Žilinská univerzita v Žiline, 2019) Paďourová, Anna; Hanulík, Ján
Nowadays, the term quality is an important and crucial aspect for every business entity in all sectors, including postal services. In the long term, the main aspect focuses on the quality of the provided services, that aim to satisfy the customer's needs in the highest quality and in the shortest time. Therefore, the competitiveness of companies is a crucial factor for keeping existing and acquiring new customers. A customer satisfaction survey in the field of the services and quality of goods provided by the company seems to be a reliable method of keeping customers and being competitive in the product and service market.