Žilinská univerzita v Žiline

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End date: 2019Subject: search.filters.subject.quality

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    Defining Standardized Quality Level in Suburban Bus Transport
    (University of Zilina, 2014) Konečný, Vladimír; Kostolná, Mária
    The article deals with the possibilities of standardizing the quality level of suburban bus transport services. The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed theoretical methods are applied to specific measurement results of expectation and perception of the quality by the passengers in a significant transport hub of northern Slovakia, the region of Žilina. The findings will be applied in development of the standardization quality level in suburban bus transport to its anchoring into the service contract between self-governing region and operator of bus transport. This approach has not yet been applied in the Slovak Republic.
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    SPOKOJNOSŤ ZÁKAZNÍKOV S VYBRANÝMI PARAMETRAMI KVALITY SLUŽIEB SLOVENSKEJ POŠTY, A. S.
    (Žilinská univerzita v Žiline, 2018) Achimská, Veronika
    This article deals with the issue of customer satisfaction with the services of the national postal operator in the Slovak Republic. The article compares two surveys of customer satisfaction with the aim of pointing to differences in the perception of the quality of postal services between ordinary and corporate customers. Finally, the article illustrates the differences in the perception of the importance of selected quality criteria of the postal services and the satisfaction assessment between these two types of customers.
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    OVEROVANIE DODRŽIAVANIA NORMY ČASOVEJ DOSTUPNOSTI UNIVERZÁLNEJ SLUŽBY A KOMPARÁCIA VÝSLEDKOV ZISŤOVANÍ USKUTOČNENÝCH V ROKOCH 2013, 2014 A 2016
    (Žilinská univerzita v Žiline, 2016) Košťálová, Alena
    Time availability is one of the qualitative characteristics that are required for the universal postal service. The article aims to use statistical methods to determine the confidence interval for the average customer´s waiting time at the postal counter and the verification of compliance with the standards of the time availability of postal services specified in the “Requirements for the quality of postal services”.
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    APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS
    (Žilinská univerzita v Žiline, 2016) Možuchová, Lucia; Obermajerová, Denisa
    This paper focuses on the critical criteria to quality (CTQ) of DHL Express Slovakia services, which have to improve the quality of DHL services. Based on the primary research facts about the quality of Domestic service, which customers apperceive, were assembled. The aim of paper is to propose the practical application of CTQ method in terms of postal operator DHL Express.