Žilinská univerzita v Žiline

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    Quality of services provided by Boryspil airport
    (University of Zilina, 2022) Turkinevych, Yelyzaveta; Badánik, Benedikt
    The aim of the diploma thesis is to develop a proposal for the implementation of the SmartGate system to improve the passport control process in international passenger transport services at the Boryspil Airport. The theoretical part deals with the existing methods of evaluating the quality of airport services and offers an algorithm for airport service quality indicators stigmatization. The analytical part of the work is devoted to the analysis of production and financial activities and competitive advantages of Boryspil Airport. In the project part, modern information technologies of air transport services at the world's leading airports were considered and the efficiency of the SmartGate system implementation at Boryspil Airport was calculated.
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    Quality of service at airports
    (University of Zilina, 2021) Proft, Branislav; Badánik, Benedikt
    At present, air transport is on the rise and with it are the airlines, airports and services they provide. Their quality is reflected in revenues as well as in the number of airlines using the airport. The aim of this paper is to evaluate what services are offered to individual airport customers, how to evaluate customer satisfaction with services and the last chapter focuses on evaluating the quality of services offered to airlines and crew, where a method of evaluating services provided by airports from the airlines based on an analysis of current ways of measuring the quality of these services. Finally, possible service improvements are described, which could streamline the operation of the airport.
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    Defining Standardized Quality Level in Suburban Bus Transport
    (University of Zilina, 2014) Konečný, Vladimír; Kostolná, Mária
    The article deals with the possibilities of standardizing the quality level of suburban bus transport services. The procedures respect the legislative requirements which are valid in the Slovak Republic. The proposed theoretical methods are applied to specific measurement results of expectation and perception of the quality by the passengers in a significant transport hub of northern Slovakia, the region of Žilina. The findings will be applied in development of the standardization quality level in suburban bus transport to its anchoring into the service contract between self-governing region and operator of bus transport. This approach has not yet been applied in the Slovak Republic.
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    SPOKOJNOSŤ ZÁKAZNÍKOV S VYBRANÝMI PARAMETRAMI KVALITY SLUŽIEB SLOVENSKEJ POŠTY, A. S.
    (Žilinská univerzita v Žiline, 2018) Achimská, Veronika
    This article deals with the issue of customer satisfaction with the services of the national postal operator in the Slovak Republic. The article compares two surveys of customer satisfaction with the aim of pointing to differences in the perception of the quality of postal services between ordinary and corporate customers. Finally, the article illustrates the differences in the perception of the importance of selected quality criteria of the postal services and the satisfaction assessment between these two types of customers.
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    OVEROVANIE DODRŽIAVANIA NORMY ČASOVEJ DOSTUPNOSTI UNIVERZÁLNEJ SLUŽBY A KOMPARÁCIA VÝSLEDKOV ZISŤOVANÍ USKUTOČNENÝCH V ROKOCH 2013, 2014 A 2016
    (Žilinská univerzita v Žiline, 2016) Košťálová, Alena
    Time availability is one of the qualitative characteristics that are required for the universal postal service. The article aims to use statistical methods to determine the confidence interval for the average customer´s waiting time at the postal counter and the verification of compliance with the standards of the time availability of postal services specified in the “Requirements for the quality of postal services”.
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    APLIKÁCIA DIAGNOSTICKEJ METÓDY CRITICAL TO QUALITY V POŠTOVOM PODNIKU DHL EXPRESS
    (Žilinská univerzita v Žiline, 2016) Možuchová, Lucia; Obermajerová, Denisa
    This paper focuses on the critical criteria to quality (CTQ) of DHL Express Slovakia services, which have to improve the quality of DHL services. Based on the primary research facts about the quality of Domestic service, which customers apperceive, were assembled. The aim of paper is to propose the practical application of CTQ method in terms of postal operator DHL Express.